Worldwide: Free shipping on all orders above 250€ (including VAT). Orders below the minimum incur a shipping cost of 15€ for a 6-7 days delivery (not available for all destinations) or 22€ for a 2-3 days delivery using _______________.
Greece: Free shipping on ALL orders. Delivery time is 1-2 working days using ELTA Couriers. We also provide the ability to pay on delivery. During Sales period and Holiday Season delivery times might be higher due to high volume.
Customers may track their order via the tracking number provided by the courier company.
Upon delivery, carefully check the condition of the goods and ensure that their packaging is intact, in order to identify any visible damage that may have occurred during shipping.
If you wish to exchange or return the product you purchased you may do so within 14 working days from the date received by the following two ways:
By returning it to the company and placing a new order. You may return the order or part of it. In such case, you are only charged with the return shipping costs.
In the Cristina Beautiful Life store by displaying the proof of purchase (receipt) or the exchange card. You are not entitled to return any Sales or Discounted items that you have already purchased.
If you are returning the product due to the company’s fault, we pay for the return shipping costs. In that case please use ___________ couriers if outside of Greece or ELTA Courier inside Greece.
Return options: a) credit b) reimbursement.
If you require a refund: In case of purchase by credit card or PayPal the complete amount will be credited back on your card. In case of cash on delivery please provide us with the details of your bank account to deposit the amount within a 15 working days period. You must return the product in the same condition as it was delivered to you, without having removed the labeling. You must notify us first via email or phone for your Return Request in prior. You must also return the retail receipt. In case you wish to return the products purchased, please send them to the following address:
Upon receipt of the product, your request shall immediately be processed. The return will only be approved after the company reviews of the returned product, and you will be notified by e-mail of the next steps.
The return of your payment shall be carried out within 14 working days from the receipt of the returned product.
If the company is liable for the return, it will cover the return cost of the product. In this case, please contact the CRISTINA BEAUTIFUL LIFE e-shop customer service at +30 210 3253220 and report the problem.